CALL CENTERS
n today’s challenging economic environment, businesses are looking at ways to reduce costs without compromising
on quality. One way to do this is by outsourcing non-core functions like call center services to skilled vendors. At Cell
Centers dedicated team helps organizations to maximize customer satisfaction by providing 24×7 phone answering
services. They can also provide both up-selling and cross selling services to help increase sales. Some of other services
include order taking services, claims processing services, and product information request services. Call Center
Services offers a range that meet end-to-end customer service needs of global organizations. A comprehensive
offshore contact center services cover the entire spectrum of customer support and telemarketing needs of
enterprises and include following key areas
INBOUND CALL CENTER
It offers strategic inbound call center solutions that allow enterprises to focus on business growth and strategy while offshore call center take care
of day-to-day customer support. Skilled and result-oriented inbound customer service call center offers comprehensive inbound call center
services such as Toll Free Customer Service, 24-Hr Helpdesk, Emergency Response and Direct Response Services, Appointment Scheduling,
Telephone Answering and Web Receptionist Services. Generally inbound contact center solutions offer 100% call recording, call analysis based on
multiple parameters and multi-channel access.
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Up-selling & Cross-selling Services
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Claims Processing Services
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Product Information Request Services
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Order Taking Services
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Online Customer Support Services
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Directory Inquiry Services
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Payment Collection Services
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Charge Back Handling Services
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Real-time Inventory Status Services
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Ticketing Sales Subscription Services
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Rebate Processing Service
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Scheduling Sales Demos Services
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Event Scheduling Service
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Insurance Claims Processing Services
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Product Recall Management Services
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Participants And Prospects Services
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Warranty Registration Services
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Job Dispatch Services
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Billing Queries Services
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Sales Closure Services
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Subscription Services
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Order Entry Services
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Inbound Sales
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OUTBOUND CALL CENTER
Outbound call center solutions include Telemarketing, Lead Generation, Debt Collection Services, Product Promotions and
Customer Satisfaction Research Surveys to name a few. By outsourcing to these tasks to contact center, companies can drive up
their marketing efforts with focused up-sell and cross-sell campaigns to their existing customer base. Outbound contact center
solutions are professional, sales oriented and competitively priced
- Telemarketing Services
- Lead Generation Services
- Database Selling Services
- Appointment Setting Services
- Market Intelligence Services
- Direct Mail Follow-up Services
- Product Sales
- Order Taking
- Customer Support
- Sales Lead Generation
- Customer Satisfaction Surveys
- Sales Support
- Order Fulfillment
- Conference & Registration
- 3rd Party Verification
- Product Launches
Sales Support
We'll help you reach your next sales target.
Lead Generation
Be it appointment setting, cold calling or digital marketing leads. We have 50+agents to cater your needs,
Offshore Customer Service
We'll assist you in connecting with your customers on web, email, chat or call
Cable Network
Our Client is a top telecom company in US. We cater to sales and retention for the customers seeking TV, Internet and Landline. The only and only AT&T
Real Estate- TeleMarketing
We have worked on Real Estate for telesales for Overseas Customers with our Client Real Time Marketing
Home Improvement, Auto Insurance and Health Care
We provide, contact center support , data enty and email plus online web chat support to international and local clients for US Home Repair and local market too, We have worked for different indurance cpmpanies and Pride Planning UK FE Campaign as well.
